Watchtower How-to:
How to Scan a QR Code in Mission Control
How to Scan a QR Code in Mission Control As a gate attendant, QR codes provide the fastest way to verify and process visitor entry. Mission Control's QR code scanning feature allows you to instantly identify visitors, retrieve their information, and ...
Welcome to Watchtower – Your New Access Control Software
Watchtower combines innovation and convenience to protect your community’s gates and residents. This article introduces the core features you’ll use as a new user, from logging in to managing guests and vendors through Mission Control. Log In to ...
How to Submit a Help Desk Ticket
If you encounter an issue or have a question that isn’t answered by our knowledge base, you can submit a help desk ticket to receive assistance from JEKA’s support team. This article guides you through the process of submitting a ticket via our ...
How to Find Properties and Residents in Mission Control
As a gate attendant, your first step when a visitor arrives is to verify whom they are visiting. Mission Control’s search tools make it easy to locate properties and identify residents, guests or vendors. Follow these steps to quickly find the right ...
What Types of Credentials Does Watchtower Support?
Watchtower offers multiple ways for residents, guests and vendors to access community gates and amenities. Credentials link a person or vehicle to the access control system so gates open automatically or attendants can verify authorization. This ...
Web vs. Native Applications: Which Watchtower Experience Is Right for You?
Watchtower offers both a responsive web application (accessible via browser) and native mobile apps for iOS and Android. Each option accesses the same underlying data and functionality; the difference lies in how the interface is optimized for your ...
How to Configure Your Notification Settings in Watchtower
Watchtower keeps you informed about visitor arrivals, gate activity and property requests through email and push notifications. You can tailor which alerts you receive and how they are delivered. This article explains how to manage notification ...
How to Restrict a Visitor in Watchtower
In rare cases you may need to block an individual from entering your property or the entire community. Watchtower provides two types of restrictions: Property‑level restrictions – Prevent a visitor from accessing your specific property. Global ...
How to Add and Manage Vehicles in Watchtower
Vehicle registration in Watchtower links cars, trucks or golf carts to specific residents. Having accurate vehicle information enables gate attendants and automated license plate readers to verify who is entering the community. This guide covers ...
How to Add Vendors in Watchtower
Service providers such as landscapers, house cleaners or home‑health aides often need recurring access to your property. Watchtower allows you to register these vendors so gate attendants can verify them quickly and track their visits. 1 – Open the ...
How to Add Guests in Watchtower
Whether you’re expecting friends for dinner or a relative staying the weekend, Watchtower lets you register guests so they can enter the community without delay. Adding guests ensures gate attendants can verify them quickly and keeps an audit trail ...
How to Update Your Property’s Resident List
Watchtower helps keeps your community safe by ensuring only authorized residents have access. As a property owner or current resident, you may need to add family members or roommates to your property profile. This guide explains how to update the ...
What Is Social Sign‑On and How Do I Use It?
Modern residents expect frictionless access to online services. Watchtower makes it easy to sign in using the accounts you already have with trusted providers like Google or Facebook. This capability is called social sign‑on and lets you authenticate ...