Your Property page is where you can view and manage all the details about your property. This guide explains how to navigate the page and use its main features.

Getting to Your Property Page

Desktop: Click the Home icon in the left navigation menu, or click on a property name from your dashboard.

Mobile App: Tap the menu icon (three lines) in the top left corner, then select "Property."

Once you're on your Property page, you'll see your address at the top with a dropdown menu. If you have multiple properties, use this dropdown to switch between them.

Property Page Tabs

Below your address, you'll see several tabs to help you navigate different sections:

Property – View and edit your property details (this is the default tab)

Guests – View and manage your guest list

Vendors – View and manage vendors assigned to your property

Restricted – View people who are not allowed entry to your property

Vehicles – View and manage vehicles registered to your property

Entries – View entry activity at your property

QR Codes – View and manage QR codes you've created

Each of these tabs has its own detailed help article. This guide focuses on the Property tab features.

Property Tab Sections

The Property tab shows important information about your property and the people associated with it.

Address Information

This section displays your property address including street, city, state, and zip code. Click or tap the "Edit" button to update your address if needed.

Vacancy Information

This section shows whether your property is currently occupied or vacant. You can set vacancy start and end dates if you'll be away for an extended period.

To edit this information, click or tap the "Edit" button in the Address Information section. You'll see fields for:

• Notes – Add any notes about your property
• Vacancy Start Date – When your vacancy begins
• Vacancy End Date – When your vacancy ends

Notes

This section displays any notes that have been added to your property. Notes can be helpful for sharing important information with gate staff or property management.

Contact List

The Contact List shows phone numbers that gate staff can use to reach people at your property. This is important for verifying guests or handling entry issues.

The order of contacts matters. Gate staff will call contacts in the order they appear on this list. Make sure your primary contact is listed first.

To edit your Contact List:

1. Click or tap "Edit Contact List" (desktop) or "Edit" (mobile)
2. To add a new contact, fill in the First Name, Last Name, Phone Number, and Phone Type
3. Click or tap "Add" to add the contact
4. Use the up and down arrows to change the order of contacts
5. Click or tap "Save" when you're done

Residents

The Residents section shows people who are registered as residents at your property but do not have a Watchtower account. Residents can gain entry to the community, but they cannot log in to manage guests, vehicles, or other settings.

Users

The Users section shows people who have a Watchtower account with login access. Users can sign in with their email and password to manage the property based on their assigned role.

Understanding the Difference: Residents vs. Users

Both Residents and Users will appear as residents when entering the community at the gate. The difference is what they can do inside Watchtower.

Residents:

• Can enter the community as a resident
• Do NOT have a Watchtower account
• Cannot log in or manage anything online

Users:

• Can enter the community as a resident
• Have a Watchtower account with email and password
• Can log in and perform actions based on their role

Adding a New User

To add a user to your property:

1. Click or tap "Add User" in the Users section
2. Fill in the required information:
   • First Name
   • Last Name
   • Email (this will be their login)
   • Phone (optional)
   • Property Role (see below for role descriptions)
   • Associate Vehicle (optional)
3. Click or tap "Add"

The new user will receive an email to set up their password and access their account.

User Roles Explained

When adding a user, you'll need to choose a role. The role determines what the user can do within Watchtower.

For Individual Homeowners

Owner – Full control of the property. Can add and remove users, manage guests, vehicles, and all other settings.

Resident – Can enter the community as a resident. Can manage guests and vehicles but cannot add or remove other users.

For Managed Properties (Rentals)

Manager – Full control of the property, similar to Owner. Can add and remove users, manage guests, vehicles, and all other settings. Best for property managers or landlords.

Tenant – Can enter the community as a resident. Can manage guests and vehicles but cannot add or remove other users. Best for renters.

Only Owners and Managers can add or remove users. Residents and Tenants cannot change who has access to the Watchtower account.

Quick Reference: Role Permissions

Need Help?

If you have questions or need assistance:

• Desktop: Click the question mark icon in the navigation menu
• Mobile App: Tap your profile icon and select "Help"

You can also contact your community's management office for support.