Your Property page is where you can view and manage all the details about your property. This guide explains how to navigate the page and use its main features.

Getting to Your Property Page

Desktop: Click the Home icon in the left navigation menu, or click on a property name from your dashboard.

Mobile App: Tap the menu icon (three lines) in the top left corner, then select "Property."

Once you're on your Property page, you'll see your address at the top with a dropdown menu. If you have multiple properties, use this dropdown to switch between them.

Property Page Tabs

Below your address, you'll see several tabs to help you navigate different sections:

Property – View and edit your property details (this is the default tab)

Guests – View and manage your guest list

Vendors – View and manage vendors assigned to your property

Restricted – View people who are not allowed entry to your property

Vehicles – View and manage vehicles registered to your property

Entries – View entry activity at your property

PIN – View and manage kiosk entry PIN codes (only shown in communities that use entry kiosks)

QR Codes – View and manage QR codes you've created (only shown if your community has QR codes enabled)

Community staff with additional permissions may also see Credentials and Audit tabs.

Each of these tabs has its own detailed help article. This guide focuses on the Property tab features.

Property Tab Sections

The Property tab shows important information about your property and the people associated with it.

Address Information

This section displays your property address including street, city, state, and zip code. Click or tap the "Edit" button to update your address if needed.

Vacancy Information

This section shows whether your property is currently occupied or vacant. You can set vacancy start and end dates if you'll be away for an extended period.

To edit this information, click or tap the "Edit" button in the Address Information section. You'll see fields for:

• Notes – Add any notes about your property
• Vacancy Start Date – When your vacancy begins
• Vacancy End Date – When your vacancy ends

Notes

This section displays any notes that have been added to your property. Notes can be helpful for sharing important information with gate staff or property management.

Contact List

The Contact List shows phone numbers that gate staff can use to reach people at your property. This is important for verifying guests or handling entry issues.

The order of contacts matters. Gate staff will call contacts in the order they appear on this list. Make sure your primary contact is listed first.

To edit your Contact List:

1. Click or tap "Edit Contact List" (desktop) or "Edit" (mobile)
2. Click or tap "Add" in the top right
3. Choose an existing user from the list, or select "Add Manually" and fill in the First Name, Last Name, Phone Number, and Phone Type
4. Click or tap "Add" to add the contact
5. To edit an existing contact, click or tap on the contact to view and update their information
6. To reorder contacts, click or tap and hold the dots on the right side of a contact, then drag it to the desired position
7. Click or tap "Save" when you're done

Residents

The Residents section lists everyone at your property — both users (people with a MyWatchtower account who can log in) and residents (people without an account). An info icon next to the section title explains the difference. Use the "Add Resident" button in this section to add someone new.

Understanding the Difference: Residents vs. Users

Both Residents and Users will appear as residents when entering the community at the gate. The difference is what they can do inside MyWatchtower.

Residents:

• Can enter the community as a resident
• Do NOT have a MyWatchtower account
• Cannot log in or manage anything online

Users:

• Can enter the community as a resident
• Have a MyWatchtower account with email and password
• Can log in and perform actions based on their role

Adding a Resident or User

Residents and users are added through the same form:

1. Click or tap "Add Resident" in the Residents section
2. Fill in the information:
   • First Name
   • Last Name
   • Email (Optional) – If provided, a user account is created and this email becomes their login. If left blank, the person is added as a resident without an account.
   • Property Role and Phone Number – Shown and required only when an email is entered (see below for role descriptions)
   • Associate Vehicle (Optional)
3. Click or tap "Create User" (or "Create Resident" if no email was entered)

New users will receive an email to set up their password and access their account.

User Roles Explained

When adding a user, you'll need to choose a role. The role determines what the user can do within MyWatchtower.

Your community may also define custom roles or relabel the standard ones, so the exact options you see can vary. The standard roles are described below.

For Individual Homeowners

Owner – Full control of the property. Can add and remove users, manage guests, vehicles, and all other settings.

Resident – Can enter the community as a resident. Can manage guests and vehicles but cannot add or remove other users.

For Managed Properties (Rentals)

Manager – Full control of the property, similar to Owner. Can add and remove users, manage guests, vehicles, and all other settings. Best for property managers or landlords.

Tenant – Can enter the community as a resident. Can manage guests and vehicles but cannot add or remove other users. Best for renters.

Only Owners and Managers can add or remove users. Residents and Tenants cannot change who has access to the MyWatchtower account.

Quick Reference: Role Permissions

Need Help?

If you have questions or need assistance:

• Desktop: Click the question mark icon in the navigation menu
• Mobile App: Tap your profile icon and select "Help"

You can also contact your community's management office for support.