MyWatchtower Dashboard

The MyWatchtower Dashboard is the first page you see after signing in to your community's MyWatchtower portal as an administrator, manager, or gate attendant. It provides a concise overview of your property's activity and offers quick access to Mission Control and other key functions. Use the Dashboard to monitor entry activity trends, view recent requests, and see the composition of registered entities at a glance.

Note: Residents have a simplified dashboard with fewer administrative functions. Please refer to the Resident Dashboard article instead.

Example Dashboard Screenshot

The following image shows a typical administrator/manager dashboard. Your dashboard may look slightly different depending on your permissions and property configuration.

Accessing the Dashboard

1. Log in to your MyWatchtower account. If you have multiple properties, select the property you want to manage.
2. You'll arrive on the Dashboard automatically. To return to the Dashboard from another page, click the tower icon at the top of the left-hand navigation bar.

Page Layout and Key Elements

The Dashboard is organised into several panels. Each panel highlights a different aspect of property management.

Property Header and Mission Control

• At the top of the Dashboard you will see a greeting (e.g., "Welcome back, Adam") and the community name you're currently viewing.
• To the right of the greeting is a Mission Control Center section. Click Enter Mission Control to open the Mission Control workspace, where you can view and respond to alerts in real time.
• Below the header, you may see notifications or reminders. For example, management can post a banner reminding residents to update their contact information or providing a community code.

Message of the Day (MOTD)

The Dashboard may display one or more Message of the Day (MOTD) banners beneath the Property Header. These banners are designed to surface important announcements, operational notices, and reminders prominently so that all staff — administrators, managers, and gate attendants alike — see them as soon as they sign in.

There are two distinct sources of MOTD banners, each visually differentiated by colour. A community-set MOTD is displayed as a blue banner and is controlled by your community's management team. Administrators or managers typically use this banner for property-specific communications, such as reminding staff of updated entry procedures, announcing a community event, or sharing a notice relevant to daily operations at that property. A MyWatchtower (JEKA)-set MOTD is displayed as an orange or amber banner and is set directly by the MyWatchtower platform team. These system-level messages may include product updates, maintenance windows, compliance reminders, or other notices that apply across the platform. If multiple MyWatchtower MOTDs are active at the same time, more than one orange banner may appear on your Dashboard simultaneously; treat these as time-sensitive and review them promptly.

Because the two banner types originate from different sources, responsibility for their content is separate. Your community's management team is responsible for the accuracy and relevance of the blue community MOTD, while the MyWatchtower platform team controls all orange JEKA MOTDs. If you see an orange MOTD that requires action or raises a question, contact MyWatchtower support rather than attempting to address it at the property level.

Best practice: Administrators should review the community-set MOTD regularly to ensure it remains current, accurate, and relevant — outdated messaging can cause confusion for staff reviewing the Dashboard during their shift.

Access Activity Overview

This panel tracks the number of guests and vendors entering your community.

• Use the 7 Days or 30 Days buttons above the chart to change the date range.
• Choose All, Approved, or Denied to filter the chart by status. Approved entries are represented by green bars and denied entries are indicated by a red marker at the top of each bar.
• Hover or tap on any point on the chart to see the exact number of approved/denied entries for that day.

Latest Property Requests

• This panel lists any pending property change requests submitted by residents (e.g., new residents). If no requests are pending, it will display "No pending property requests."
• Select View All to open the full Property Requests page, where you can approve or deny each request.

Latest Entry Activity

• This section shows a timeline of the most recent entries into the community. Each entry displays the address or resident name, the type of account (for example, Service Account), and the time of entry.
• The colour-coded icons at the left of each entry indicate whether the entry was fully authenticated:
  • Green — barcode and visitor entries that include an identification scan.
  • Yellow — entries that did not include a scan of an identification.
  • Red — denied entries.
• Click View All to go to the full Entry Activity page for more details or to review earlier entries.

Total Registered Entity Types

• This donut chart summarises all registered entities within your property. Entities include Guests, Vendors, Vehicles, Users, and Properties. This does not correlate to entries.
• The size of each slice represents the proportion of that entity type relative to the total number of entities registered. Hover over a slice to see the exact count.

Tips and Best Practices

• Stay on top of activity trends. Use the Dashboard regularly to monitor visitor trends and community activity. An increase in denied entries, for example, might warrant contacting security or reviewing entry policies.
• Process requests promptly. Check the Latest Property Requests panel daily to ensure resident requests are handled without delay.
• Verify your property. If you manage multiple properties, confirm you're viewing the correct one by checking the property name in the header. Switch properties via the user menu at the bottom of the navigation bar.
• Keep MOTDs current. Review the community-set MOTD regularly and update it whenever messaging is no longer accurate or relevant.