The Account page allows you to view and manage your personal details, notification preferences, security settings, community memberships and interface appearance. This page is available to all users—residents, guards, managers and administrators—although some options may vary depending on your role and community settings.
To open the Account page, click your profile avatar (a circular icon with your initials) located at the bottom of the left‑hand navigation bar. You can access the account page from anywhere within Watchtower.
The Account page is organized into several tabs across the top of the screen. Each tab contains specific settings:
Name – Update your first and last name. These fields are required.
Email – Shows the email address associated with your Watchtower account. Click Edit to change your email. You may be asked to verify the new address before the change takes effect.
Phone Number – Enter or update your mobile phone number. Use the country code selector to choose your correct country before entering the number. This number is used for SMS notifications and two‑factor authentication.
After making changes, click Save in the bottom right corner to apply them.
Control how Watchtower communicates with you:
Email notifications – Enabled by default. You can toggle this option on or off to receive email alerts for important events such as visitor requests, entry approvals/denials, or community announcements.
Push notifications – Enabled by default for accounts using the Watchtower mobile app. These notifications appear as alerts on your mobile device. You may turn them off if you prefer not to receive push alerts.
SMS notifications – Text message notifications are currently disabled by default. Changes implemented by mobile carriers in the summer of 2025 require the use of approved messaging gateways. As a result, SMS alerts are not active unless your community has subscribed to the optional SMS notification service. If your community purchases this service, the toggle will become available and you must ensure your phone number is up to date in Personal Details to receive texts.
After adjusting your notification preferences, click Save to store changes.
Update Password – Use this option to change your current password. You will need to enter your existing password and choose a new one that meets complexity requirements (e.g., minimum length and character variety).
Enable 2FA – Two‑Factor Authentication adds an extra layer of security. When enabled, you’ll be prompted to set up an authenticator app or receive verification codes via text. Follow the on‑screen instructions to complete setup.
Delete Account – Permanently removes your account and all associated data. This action cannot be undone. Only click Delete Account if you are sure you no longer need access to Watchtower.
Manage the communities and properties associated with your account:
My Communities – Displays a list of communities you currently have access to. Click a community name to switch between communities.
Join Another Community – If you own or manage a property in a different Watchtower community, select this button to start the verification process for that community. You may need approval from the community’s management.
Request Property Access – If you manage multiple properties within the same community, click this button to request access to another property. Management will review and approve the request.
Toggle Dark Mode – Switch between light and dark themes for the Watchtower interface. The dark theme can reduce eye strain in low‑light environments.
Keep your contact information up to date so you don’t miss important alerts or communication from management.
Enable Two‑Factor Authentication (2FA) for added security.
Only delete your account if you no longer need access to any Watchtower communities. Deleting your account is irreversible.
Use the Join Another Community and Request Property Access options when you move or take on new properties, rather than creating a separate account.